- How do I order?
- How do I pay?
- What are your payment options?
- How does Holland Design & Gifts respect my privacy?
- Can I change my order?
- Can I change my delivery address?
- What is the delivery time?
- What are the shipping costs?
- How do I return a product?
- How do I order large quantities?
- Can I order products as a business client?
- Do you have gift vouchers?
- How quickly do you refund when I return a product?
- Can I filter by color, price, size, design or brand of a product?
- How do I add or remove an item to/from my shopping cart??
- Is an account required to order products?
- How can I change my account information?
- Can I pay for a product later?
- Payment process is not working, what now?
- Can I pick up my order?
- Can I track my order?
- I haven't received my order. What now?
- I was looking for a product by a specific Dutch designer, but couldn't find it in your shop. Why is this product not available?
- I have forgotten my password. What now?
- Do I have to log out every time I leave the website?
- Where can I file a complaint?
- Can I shop Taxfree?
To quickly find the desired product, we have divided our range into themes, product groups and sections. We have also included a search window and filters, to help you select your specific needs.
Read below for more information about the various search functions and search topics.
The themes, product groups and the tab to the designers and brands can be found in the menu bar at the top of each page.
Example: You´re looking for a lamp: Move your cursor to ‘Living’ in the menu bar and a menu will appear. Now click on ‘Lamps’ and all our lamps will be displayed.
At the top of the website, you will see a search window. If you type a keyword, product name or designer name in this window and click on the 'magnifying glass' in the box next to it, then the search engine will start searching the entire webshop. The search bar is useful when you know exactly what you are looking for or if you want a suggestion. Note: a search engine only searches for products with the exact same words in the product name.
Example: You're looking for a ‘cutting board’ and all our cutting boards are displayed. Breadboards are not. Want to see breadboards as well? Enter both the search terms ‘cutting board breadboard’.
You can filter by price, color, size, design, and brand. With the exception of the homepage and the navigation screens, all pages of the Holland Design & Gifts webshop have filters to select specific product properties.
Example: You're looking for a gift for a friend's interior. You want to spend a maximum of 25 euros. Go to the product group ‘Living’ and slide the right dot on the ‘price bar’ to the left. After several seconds the page will refresh, but now only displaying products of up to 25 euros.
We also have offers, promotions, discounts and additional sale products. Are you interested in offers? Subscribe to our newsletter and you will be one of the first to be informed of sales and offers. Missed our newsletter? No problem, at the top of the page, next to the search window, you will see a red ‘SALE’ button. Click on this button and you will see a complete overview of products on sale. On the product page, you will recognize sales items by their red ‘Sale’ sticker.
To give you an idea of the products we offer, we have created specific themes to give you some inspiration. And on the product page, you will see the ‘recommendations’ heading with more tips. The heading ‘recommendations’ is based on what items are viewed and purchased the most. Furthermore, we know that designers sometimes create a series of products in a particular style. Multiple products in the same style result in beautiful combinations, make products stand out more and enhance their effect. At the bottom of every product page, we draw your attention to other products by this designer under the heading ‘more by this designer’.
In the menu bar at the top of each page, you will find a 'designer & brands' tab. Using this tab you can visit the specific pages of designers and brands we work with. Is there a brand, designer or product missing - and is this brand or designer Dutch - please send us a message at email@example.com.
Follow these 4 steps to order a product:
Step 1: Select the product (in the right color and size) you wish to purchase
Select your desired design: select the design, color or size if multiple versions of the same product are available. Now select the number of products you wish to order.
Make your selection as follows: Select the color, design, size and the amount by clicking on the ‘arrow facing down’. Select your choice from the ‘menu’ that appears.
Step 2: Place the article in your shopping cart
Place the article in your shopping cart by clicking on the orange button ‘add to shopping cart’. If you wish to purchase different colors and sizes of a specific product, please add them to your shopping cart one by one.
You can remove a product from your shopping cart or return to the shop as follows: After clicking the button ‘add to shopping cart’ the ‘shopping cart’ page will appear automatically. Here you can view the products in your shopping cart. Any problems? You can easily remove the product from your shopping cart by clicking the grey cross in the top right corner. Want to continue shopping? Click on the grey ‘continue shopping’ button.
Step 3: Check your order. Agree with your order? Click on the orange ‘checkout’ bar.
You can redeem a gift certificate or coupon as follows: Wish to redeem a gift certificate or coupon? You can do so here. Click on the ‘radio button’ to indicate that you wish to redeem a voucher. A bar will appear, where you can enter the code. Check whether you have correctly entered the code and click on ‘apply’. The amount of rebate will be directly deducted from the order.
Step 4: Pay as follows
Enter your contact information and shipping address here. Create an account. Choose a payment method. Click on the orange ‘pay’ button.
You can create an account as follows: After entering all your contact information, you will see a ‘create account’ field on the bottom left side of the page. When you create an account with your email address and chosen password, you won´t have to enter your contact information the next time you place an order. Created an account before? Click on the orange field on the upper left of the page. Log in and the webshop will automatically retrieve your contact information. Please check to be sure the information is correct.
Below a product on the product page at www.shop.holland.com you will see whether a product is in stock. Products that are not in stock are displayed in the Holland Design & Gifts webshop so you know what we have on offer. Want to know when a specific product will be in stock again? Please mail our customer service through the button below. They can inform you about the stock and delivery of our suppliers. We keep all our products at a minimum stock. This ensures that our purchasing department is alerted when an item needs to be reordered. Because we offer many products that are handmade or are produce abroad, some articles may be out of stock. It can also happen that someone else or you place the final article in your shopping cart. The stock notification then changes to 'not in stock' and the product can no longer be ordered. Having any problems? Please contact our customer service via the button below and we will do our best to help you out.
As in a retail shop, your shopping cart is a cart in which you place all your products. You can place a product in your virtual shopping cart by clicking the orange ‘add to shopping cart’ button on the product page. If you wish you wish to order multiple colors or sizes of the same product or additional products, you can place them in your shopping cart one by one. Every time you add a product to your shopping cart, your virtual shopping cart will open automatically.
You can remove a product or return the shop as follows: After clicking the button ‘add to shopping cart’ the ‘shopping cart’ page will appear automatically. Here you can view the products in your shopping cart. Any problems? You can easily remove the product from your shopping cart by clicking the grey cross in the top right corner. Wish to continue shopping? Click on the grey ‘continue shopping’ bar.
The product counter in our webshop will not go beyond 10. Wish to order 11 or 18 articles? Please contact our customer support via the button below. Are you a business client with a valid Chamber of Commerce number then you can place a business order. Please contact our Business service via firstname.lastname@example.org. They will assist you and look at what the possibilities and delivery times are.
Forgotten to order something, ordered the wrong product or entered the wrong shipping address
Forgotten to order a product or would you have preferred to order more? Please place an additional order. Our ordering process is completely automated and we deliver fast. If we interrupt this process, the risk of incorrect deliveries is high. Placed a wrong order or want to cancel your order? We recommend returning the order within 14 days. Lees Read 'return' for more information on how to return your order.
In order to order and pay at Holland Design & Gifts, we require some of your contact information. Your contact information guarantees an accurate and speedy ordering process and also provide us with the necessary guarantee. We, therefore, ask you to create an account.
Logging in and creating an account
You can create an account in two places. Every page of our webshop has a login button in the top right corner. During the payment process, you can also easily create an account.
Log in before you place your order as follows: Click on ´login´ in the top left corner of any page. We kindly ask you to fill in some contact information. After entering this information and your password, please check if everything is correct and click on 'register'. You are now registered as one of our clients and can start ordering products.
Create an account during the ordering process as follows: We kindly ask you to fill in some contact information. After entering this information, you will see a ´create account´ button on the bottom left of the page. Already created an account before? Click the orange field on the top left of the page. Now log in and the webshop will automatically retrieve your contact information. Check if all the information is correct.
After creating an account with your email address and personal password, you won't have to enter your contact information the next time you place an order.
We will handle your personal information with great care. Read more about our privacy policies under 'Privacy'.
After leaving our webshop you will automatically be logged out. Want to be sure you're logged out? Click on the 'log out'' button in the top right corner of the page. The 'log out' button will change into a 'log in' button. Once you see the 'log in' button you can assume that you are logged out.
Have you moved or have you just been married and taken the name of your husband? Or have you changed your personal email address?.
You can change or delete your account information as follows: Log in with the 'log in' button in the top right corner of the page. Enter your email address and password. You will now see the 'My Information' page. Here you can change your name, email address, password and delivery address. You can also delete your account here.
Upon creation of your account, we asked you to enter a password. This password is personal and the key to your account. We recommend you choose a password that isn't too obvious. It is better to choose a password with variation in letters, numbers, and capitals.
Forgotten your password?. No problem. It can happen to anyone
You can recover your password as follows: Log in with the 'log in' button in the top right corner of the page. Enter your email address and click on 'Forgotten password´. Within minutes you will receive an email with a link to reset your password. Click on the link and create a new password.
This password is personal and is the key to your account. We recommend you choose a password that isn't too obvious. It is better to choose a password with variation in letters, numbers, and capitals.
Safe payment environment
Holland Design & Gifts provides an easy and safe shopping and payment experience. We use a secured SSL connection, with which all private information is completely encrypted. You don't require any specific software to complete your payment with SSL. You can recognize a safe SSL connection by the 'green lock' in front of the address bar of your browser (in front of the URL of this webshop). Docdata Payment, a renowned and reliable 'Payments Service Provider' provides our payment system. As a result, you can safely and reliably shop and Holland Design & Gifts.
To make the payment process as easy as possible for you, we offer a wide range of payment options. Below is a list (including explanation) of these payment options.
Payment through iDEAL is safe and fast. It is based on Internet banking and is similar to pinning. You complete the transaction in the trusted payment environment of your bank. Banks that support iDEAL are (Dutch banks): ABN Amro, ASN Bank, Friesland Bank, ING, Fortis Bank, Knab, Rabobank, Regiobank, SNS Bank, Triodos Bank and Van Lanschot. All information is already available and the payment takes place immediately. Live in Belgium? You can use Bancontact / Mister Cash to pay with your Belgian bank account: see Payment from abroad.
With Visa, American Express or Mastercard credit cards
You can also pay with your Visa card, Mastercard or American Express card. After choosing a payment method, enter your credit card number, the expiry date, and the CID/CVC code. This last code is located on the back of your credit card and consists of 3 numbers. Keep your credit card at hand!
Do you have a PayPal account? Then you can immediately pay online using your PayPal account. Your payment will immediately be authorized online, so you immediately know whether the payment has been approved or not.
Later payment using Klarna, Afterpay, a bank transfer or payment upon receival is not possible.
Payment from abroad
België: With Bancontact / Mister Cash
Belgian customers can use Bancontact / Mister Cash for their online payment. With Bancontact / Mister Cash you can immediately pay for an order if you own a Belgian bank account and are registered with Bancontact / Mister Cash. You can with a Bancontact / Mister Cash card and card reader of one of the following banks: AXA Bank, BNP Paribas Fortis, CBC, Dexia, Fintro, ING, KBC, Record Bank and VDK Spaarbank.
Do you have a Swiss bank account or in a different country of the world and want to order products from Holland Design & Gifts? Please contact our customer service by clicking the button below. Together with our customer support, you might be able to come to an agreement about your payment preference.
Do you live permanently outside the EU, but are you visiting the Netherlands and have you shopped online with us on shop.holland.com? Ask a Premier Tax-Free form come via email@example.com. Holland Design & Gifts is a member of Premier Tax-Free. We will send you a completed form in pdf format, with which you get to the Border Exchange ticket office "GWK Travelex" can receive a stamp on your form. With this stamped form you can at Premier Tax-Free your VAT refund. Conditions in order to get your VAT back: 1) you live permanently outside the EU, 2) you have purchased for more than 50 euro on 1 day and 3) you take the purchases within 90 days and unopened home and 4) you have a stamped form from the store and the (Border) Exchange in the country of purchase. The ticket office of GWK Travelex you can find among other things before you go through customs at arrivals 3 and after you've been through customs in lounge 3 of Schiphol Airport and several major train stations including Amersfoort CS.
There are many reasons for possible failures or errors. Your provider may be facing technical issues, as a result of which your bank is unable to make contact with our bank. If our bank is facing connection problems, we will do anything to restore the problem. We'll then ask you to go through the process again. Still can´t complete the payment process? Please contact our customer service by clicking the button below or call us at our Dutch phone number 0031 (0) 6 - 239 59 841 (Mon - Fri 9 am to 9 pm and Sat 9 am to 5 pm / standard mobile rate).
You can also order Holland Design & Gifts gift vouchers. Want to give someone a gift voucher for use in the Holland Design & Gifts webshop? Please contact our customer server by clicking the button below. We are always prepared to assist you.
Holland Design & Gifts has an extremely varied assortment of products on offer. We deliver worldwide. Well packed, on time and a friendly delivery. We achieve this through cooperation with our partners.
First of all, the over a hundred designers whose products we have on offer. But also the people at Docdata, PostNL, and UPS who deliver our orders. Cream, our web builders and ExpandOnline, thanks to whom you can easily find us online. A special mention deserves to go to our collaboration with NBTC Holland Marketing, with who we spread Dutch culture and Dutch designer products abroad.
Holland Design & Gifts delivers all over the world. The costs may vary. Delivering a package to Zoetermeer in the Netherlands is a lot cheaper than delivering a package in Australia. The chart below shows a complete overview of delivery costs and times per country. Note: Holland Design & Gifts is closed on January 1th, Eastern, May 4th and 5th, Ascension, Pentecost, 5th and 25th/26th of December.
We delivery anywhere, at home, your neighbors, the office, around the world; but not at a PO Box number
For deliveries within the Netherlands, we work together with PostNL. You can have your order delivered to your home address, your neighbors, office and if the delivery is a gift, at the address of the receiver. We deliver to any address, even outside the Netherlands. But it has to be an actual address, where we can hand over your order to an actual person. We, therefore, don't deliver to PO Box numbers. You are personally responsible for the delivery address you specify. Make sure you don't make any mistakes! Tip: choose a delivery address where it is most likely that someone is present upon delivery (preferably someone you know) and an address that is easy to find and reach.
Change delivery address
Entered the wrong delivery address? Do not wait, but call our customer service IMMEDIATELY at 0031 (0) 6 - 239 59 841 (Mon - Fri 9 am to 9 pm CET and Sat 9 am to 5 pm CET). Keep your order number at hand, so the customer service can look up your order in the system and subsequently change the delivery address. Keep in mind that as soon as we receive your order we immediately process it. We, therefore, advise calling us as soon as possible in case you want to change any information.
It is not possible to pick up an order at our warehouse. Unfortunately, our warehouse and ordering process is not set up for this. Pick-up of a package at a PostNL service point is not (yet) possible.
Once your order is received, we reserve the product for you. The products are gathered shortly after order and placed ready for transport. The process is completely automated and is so fast that there is little time between your order and actual shipment. As a result, it is difficult for us to make any changes to your order or delivery address. Once your order is ready for shipment, we will send you an email with an order confirmation. We will inform you as soon as possible once your order is about to ship. Once the packages have arrived at our carrier(s) - PostNL for the Netherlands and Belgium; UPS for the rest of the world - you will receive an email with a 'Track & Trace' code. Track&Trace is a handy way to track your package or shipment. By entering the specific code and postcode on the website of PostNL or UPS, you are immediately notified of the status of your order. You'll know exactly where your package is. You'll also see whether the shipment is on its way to the delivery address. Visit the website Postnl.nl for more information about their Track & Trace system or UPS.com for similar information.
It may happen that at the time of delivery nobody is home to receive the package. PostNL will try to deliver the package to your neighbors. If successful, you will find a PostNL card in your mailbox. If not, PostNL will try to deliver your package the following day. If you or your neighbors are not at home the following day either, PostNL will send your shipment to a PostNL service point in your neighborhood. Your package will remain there for 2 weeks, so you'll have sufficient time to pick it up. After 2 weeks PostNL will send the package back to us. Was your package not delivered and didn't you receive a message about it being delivered to your neighbors or a service point? Please contact our customer service using the button below.
Not satisfied with your product? Too small, or too large? The color may disappoint. Does it not match your interior or does the product not function properly? No problem. You can return your product to us within 14 days. Some products cannot be returned. Please see the 'exceptions' for more information on what products (and why) cannot be returned. Want to return an order? Please see 'How do I return a product?'.
The right of rescission (formerly withdrawal)
What was formerly called the right of withdrawal and often referred to as the right of return, will start June 13, 2014, be called the right of rescission? The right of rescission means that you can terminate an order/purchase agreement. Are you not satisfied with one or multiple products and want your money back? Please fill out the attached 'return form' and send the 'undesirable' items back to us. You then use your right of rescission. The right of rescission is subject to several conditions. Besides the reflection period within which you can send a product back, several articles fall in the exceptions category.
Your right of rescission expires at the moment we order, purchase, engrave, package (or any other customized service) specific goods at your personal request. We always inform you about the 'dissolution conditions' before we agree to such custom order.
You are free to assess you ordered products. You'll have a 14 day reflection period. Not satisfied with a product? Then you can return the product within 14 days* of receipt.
*14 days include Saturdays and Sundays.
It may happen that a product turns out to be disappointing. You may want to return such a product. You can only return a product for the following reasons for return:
1: The item is defective or arrived damaged
2: The item becomes defective within the warranty period (some products - mainly electronic or mechanical - are warranted)
3: You've received the wrong product. The delivery note shows the correct article but said the article was not delivered
4: You've received the wrong product. The product and delivery note correspond, but it is not the product you ordered
5: The product is unusable (this reason applies to electrical appliances or lamps, to which different countries apply varying standards of use)
6: The product does not meet your expectations
7: Without stating reasons, provided that the item is not subject to the following exceptions
Wanto to return your order? Please follow these 5 steps:
1: Fill out the return form (the return form can be found as a PDF file below). Indicate the product you wish to return. This is necessary for proper administrative processing.
This return form is a PDF file and can be filled out digitally and printed or printed and filled out by hand. Not sure whether you can return your product? Please call our customer service using the button below or call us at 0031 (0) 6 - 239 59 841 (Mon - Fri 9 am to 9 pm CET and Sat 9 am to 5 pm CET).
2: Please return the product undamaged, in the original packaging and including the return form to the return address.
You can find the return address on the return form. Cut the label with the return address and stick it (visibly) on the parcel. Return costs are at your own expense.
3: Upon receipt of your return package, we will send you a similar replace product (if available) or we will refund the purchase with 14 days after receipt of your return by transferring the amount to your bank account
Packaging tip: Many of our products are fragile. Please use the original packaging, including packaging material. This considerably reduces the possibility of damage during shipment.
Below is a link to the return form. This return form is an editable PDF file. If you can't fill out the digital file, please click 'open with a different pdf viewer' above the form. Still can't fill it out? Then we recommend printing the form and filling out the form manually. Note: in order to sign the form, you will have to print it out first.
What we promise you, what you can expect from us and what we expect from you; all this is listed in our General Conditions. These are the General Conditions of Holland Design & Gifts .Download the General Conditions
As soon as we receive your return product, we will check whether the return is in accordance with the 'right of rescission', our General Conditions, the warranty and terms, and conditions for returns. If everything is correct, we will transfer the amount of your return product to your bank account within 14 days after receipt. This bank account should correspond with the information you filled out on the return form. We reserve the right to only refund the shipping costs for delivery if you have returned the complete order and if you have opted for a standard shipping method (if you choose for insured mail or express mail, we will not refund the complete shipping costs but only the basic rate of your postage). We withhold reimbursement until we have received the products back unless you have proven that you have sent the products back to us.
To prove that you have returned the product(s), please send a copy of your complete and undersigned return from + a copy of your proof of shipment to firstname.lastname@example.org
Statutory warranty applies to all the products on our website. Statutory warranty means that a product must work to your reasonable expectations. Holland Design & Gifts is responsible for the delivery of a high-quality product. A product must meet basic expectations. If this is not the case, then we will take care of repair, replacement or even refunds of the purchase price (in case there is no other solution). There is no period attached to the right of warranty; some products last longer than others and the expectations of one product are higher/different than another. These regulations are specified in the law and in our Terms and Conditions.
A product must thus meet basic expectations. A product should not show signs of defects; defects that are not expected during the normal lifetime of the product. In short; Holland Design & Gifts are committed to resolving any issues you have with products ordered from our webshop. If your product is defective and falls within the warranty period of the said product, then we will replace or repair the product at no charge. We ask you to send the defective product to Holland Design & Gifts. Please first contact our customer support using the button below. We´ll try to quickly resolve the situation.
Anyone with a valid Chamber of Commerce number can order products from our webshop under business terms. Our Business Service Team will gladly assist you. You can contact our Business Service Team at email@example.com.
Looking for a gift for business partners, your staff or other partners? A product for a special occasion or specific theme? Require a large quantity? Would you like a card, ribbon or a beautiful print? We will take care of everything and send you a quotation as soon as possible. You can contact our Business Service Team at firstname.lastname@example.org.
Gift card as a gift to your partners
A Holland Design & Gifts gift card will certainly leave a positive impression. You'll gift a personal present and support the Dutch economy at the same time. Two in one! We offer the service of creating customized gift cards. You can contact our Business Service Team at email@example.com.
Quotation and Invoice
For large orders of business partners, we will first provide you with a quotation and an invoice, allowing you to reclaim the VAT.
Who we are...
Holland Design & Gifts is a platform for designer products made in the Netherlands. Designs of high quality, but which have seen too little limelight. We have the ambition to make this Dutch designer works more accessible for a broad and international audience. Because we deliver products worldwide, for now, we only focus on living and fashion accessories, designs and products that are easily and inexpensively be able to ship abroad.
Our webshop offers more than 1,000 different designer products. All products with their own stories, designers by more than 100 different Dutch designers. These may also include designers from abroad who have been living in the Netherlands for a longer period of time; designers who work under their own name or for famous Dutch labels such as Droog Design, Functionals, Gispen and Goods and sometimes even foreign brands such as Hay and Alessi.
Furthermore, we not only talk about the products but also provide background information on the designers and brands.
Holland Design & Gifts offers a range of products by more than 100 Dutch designers. These designers design their products under their own name or for famous Dutch labels such as Droog Design, Functionals, Gispen and Goods and sometimes even foreign brands such as Hay and Alessi
Famous or not, from all corners of the Netherlands! In our webshop, you will find famous designers such as Frederik Roijé and Kranen / Gille, but also new faces such as David Derksen and Van Tjalle en Jasper. From all parts of the Netherlands; from Amsterdam to Eindhoven and from Groningen to Rotterdam.
Holland Design & Gifts offers a wide range of styles. All these styles are a reflection of Dutch multicultural society. More and more, designers are working together, which results in a unique mix of materials or styles. Furthermore, existing designs of renowned artists or traditional Dutch designs (Delftware for example) are often expanded upon. Some designs are minimalist and sleek, other richer and rounder.
Our webshop is programmed with Cookies. Cookies are small (temporary) text files including programming language for your computer. Thanks to these cookies you won't have to enter or download the same information every time you visit Holland Design & Gifts. Extremely convenient for you as a customer! But also for us, because they teach us a lot about people's search and shopping behavior. With this information we can make our product range, promotions and special offers and website design, even more, customer friendly.
If you want, you can turn off the cookies. But please keep in mind that the website might not work properly if you decide to do so.
If you order products from Holland Design & Gifts we ask you to enter some personal information, including your name, address, location, email address and telephone number. This information is necessary to send your order and keep you up to date. We treat this information with great care and guarantee that this private information remains truly private. We promise this to you, but also to the Committee of the Protection of Personal Information (CBP), which we are associated with.
You can safely login, shop and pay on the website of Holland Design & Gifts. We treat your personal information with great care and guarantee that this private information remains truly private. We are affiliated with the Committee of the Protection of Personal Information. We use a secured SSL connection, with which all private information is completely encrypted. For the payment process, we work together with Docdata Payments, a reputable and reliable ´Payments Service Provider´. And of course, our webshop is part of Thuiswinkel Waarborg [Home Shopping Guarantee]. This independent organization verifies that we comply with the laws and regulations and keep conduct for our webshops. Certification takes place annually. Because our webshop is quite young, we have yet to receive the certificate. Nevertheless, you can rest assured that we will do everything to acquire this certificate as soon as possible.
Holland Design & Gifts respects your privacy
On May 25, 2018, the General data protection Regulation (GDPR) replaces the personal data protection Act (Wbp). The Wbp expires and is replaced by new international legislation to ensure your personal privacy and online safety. We inform you about our approach.
Meets Holland Design & Gifts to the standard of the GDPR?
We have used the past period to adapt our business processes and the digital infrastructure to ensure that it meets the GDPR.
How does Holland Design & Gifts get data about me?
We only collect information that you provide when ordering, at the return of articles and when signing up and using our newsletters and social media.
What data does Holland Design & Gifts collect?
For the correct execution of your order, we ask for your name, address, postal code, place of residence, email address and telephone number. These data, we need to confirm your order by email and to deliver your order to the address you provided. We only use your phone number to contact you if we think something is not right with your order or in the address.
When you receive a defective item or an incomplete order and you are entitled to a refund, then we will refund through the same checkout process as you have used for payment. If the refundable amount for some reason is higher than the amount paid, then we need an alternative path, since we cannot deposit back more money via our secure standard payment service then you have paid. In this case, we will ask you for a bank account number via email.
Where does Holland Design & Gifts use your data for?
We only collect information to send orders and to inform you about the delivery or about our news. To make it easier, you can create an account at our webshop. Your personal data will be remembered, so you don't need to fill out address data again when placing a new order. You decide whether you want to create an account or to fill out the information the next time all over again. Whether you follow us through social media or via our newsletter is also up to you. You can sign up for our newsletters on our website and through our social media. Via the same channels, you can also unsubscribe yourself. If you unsubscribe to our newsletter the last email by Holland Design & Gifts in your inbox will be the confirmation message to thank you and say goodbye.
You can see, modify, move or delete your data whenever you want!
If you have created an account at shop.holland.com, you can always reach your information and edit address data. Go to shop.holland.com and log in (top right of the website). You land on your personal profile page where you can modify or delete all data.
Does Holland Design & Gifts transfer data across borders or to other organizations?
We share your information only with our partners, who help us to get your order delivered. We work with Docdata Payments in Utrecht to facilitate payments and refunds. Once you place your order with us your data will be sent via a secure network on a secure server which is in control of our e-commerce partner Cream in Berkel & Rodenrijs. Your order will be collected by our logistics partner Misi Fulfilment in Zoetermeer and handed over to a carrier to deliver your order at the address you provided. Misi works with several carriers. Check out misi.nl to see which carrier you may expect at the door. As a Dutch company we only work with companies within the Netherlands (however packages may be delivered by international carriers). All our data are stored in The Netherlands and not sent abroad.
How secure is our network?
We make sure that the access to our network is safe, regularly checked and refreshed and is limited to those employees, who need your data to deliver our products and services. Both wired and wireless connections are accessible only to the staff who work in our office or who work at the offices of our partners.
Who do I contact if I have important questions about Holland Design & Gifts in relation to the GDPR?
Our Finance Department is familiar with how to treat confidential and personal information. If you have any questions about the GDPR or about how we deal with your personal data, please feel free to contact our Finance Department via firstname.lastname@example.org.
We are always looking for unique and fresh designs. At the same time, we keep our product range organized and varied. That means we are very selective in what products we offer. Believe your design should be part of our webshop? Please send an email to email@example.com.
Netherlands 0031 (0)6 - 239 59 841, Mon - Fri 9am to 10pm CET and Sat 9am to 5pm CET