Overview


 

FAQ

 


 

 

More questions......

 


 

 

SEARCHING & FINDING

To quickly find the desired product, we have divided our range into themes, product groups and sections. We have also included a search window and filters, to help you select your specific needs.

Read below for more information about the various search functions and search topics.


 

 

Search from the menu bar

The themes, product groups and the tab to the designers and brands can be found in the menu bar at the top of each page.

Example: You´re looking for a lamp: Move your cursor to  ‘Living’ in the menu bar and a menu will appear. Now click  on ‘Lamps’ and all our lamps will be displayed.


 

 

Searching using the search window

At the top of the website you will see a search window. If you type a keyword, product name or designer name in this window and click on the 'magnifying glass' in the box next to it, then the search engine will start searching the entire webshop. The search bar is useful when you know exactly what you are looking for or if you want a suggestion. Note: a search engine only searches for products with the exact same words in the product name.

Example: You're looking for a ‘cutting board’ and all our cutting boards are displayed. Bread boards are not. Want to see bread boards as well? Enter both the search terms ‘cutting board bread board’.


 

 

Search with price, color, brand and design filters

You can filter by price, color, size, design and brand. With the exception of the homepage and the navigation screens, all pages of the Holland Design & Gifts webshop have filters to select specific product properties.

Example: You're looking for a gift for a friend's interior. You want to spend a maximum of 25 euros. Go to the product group ‘Living’ and slide the right dot on the ‘price bar’ to the left. After several seconds the page will refresh, but now only displaying products of up to 25 euros.


 

 

Searching for New & Sale

We also have offers, promotions, discounts and additional sale products. Are you interested in offers? Subscribe to our newsletter and you will be one of the first to be informed of sales and offers. Missed our newsletter? No problem, at the top of the page, next to the search window, you will see a red ‘SALE’ button. Click on this button and you will see a complete overview of products on sale. On the product page you will recognize sales items by their red ‘Sale’ sticker.


 

 

Inspiration

To give you an idea of the products we offer, we have created specific themes to give you some inspiration. And on the product page you will see the ‘recommendations’ heading with more tips. The heading ‘recommendations’ is baed on what items are viewed and purchased the most. Furthermore, we know that designers sometimes create a series of products in a particular style. Multiple products in the same style result in beautiful combinations, make products stand out more and enhance their effect. At the bottom of every product page we draw your attention to other products by this designer under the heading ‘more by this designer’.


 

 

Information about a designer or brand

In the menu bar at the top of each page you will find a 'designer & brands' tab. Using this tab you can visit the specific pages of designers and brands we work with. Is there a brand, designer or product missing - and is this brand or designer Dutch - please send us a message at inkoop@hollanddesignandgifts.nl.


 

 

ORDERING

Follow these 4 steps to order a product:

Step 1: Select the product (in the right color and size) you wish to purchase

Select your desired design: select the design, color or size if multiple versions of the same product are available. Now select the number of products you wish to order.

Make your selection as follows: Select the color, design, size and the amount by clicking on the ‘arrow facing down’. Select your choice from the ‘menu’ that appears.

Step 2: Place the article in your shopping cart

Place the article in your shopping cart by clicking on the orange button ‘add to shopping cart’. If you wish to purchase different colors and sizes of a specific product, please add them to your shopping cart one by one.

You can remove a product from your shopping cart or return to the shop as follows: After clicking the button ‘add to shopping cart’ the   ‘shopping cart’ page will appear automatically. Here you can view the products in your shopping cart. Any problems? You can easily remove the product from your shopping cart by clicking the grey cross in the top right corner. Want to continue shopping? Click on the grey ‘continue shopping’ buton.

Step 3: Check your order. Agree with your order? Click on the orange ‘checkout’ bar.

You can redeem a gift certificate or coupon as follows: Wish to redeem a gift certificate or coupon? You can do so here. Click on the ‘radio button’ to indicate that you wish to redeem a voucher. A bar will appear, where you can enter the code. Check whether you have correctly entered the code and click on ‘apply’. The amount or rebate will be directly deducted from the order.

Step 4: Pay as follows

Enter your contact information and shipping address here. Create an account. Choose a payment method. Click on the orange ‘pay’ button.

You can create an account as follows: After entering all your contact information, you will see a ‘create account’ field on the bottom left side of the page. When you create an account with your email address and chosen password, you won´t have to enter your contact information the next time you place an order. Created an account before? Click on the orange field on the upper left of the page. Log in and the webshop will automatically retrieve your contact information. Please check to be sure the information is correct.


 

 

Stock status

Below a product on the product page at www.shop.holland.com you will see whether a product is in stock. Products that are not in stock are displayed in the Holland Design & Gifts webshop so you know what we have on offer. Want to know when a specific product will be in stock again? Please mail our customer service through the button below. They can inform you about the stock and delivery of our suppliers. We keep all our products at a minimum stock. This ensure that our purchasing department is alerted when an item need to be reordered. Because we offer many products that are handmade or are produce abroad, some articles may be out of stock. It can also happen that someone else or you place the final article in your shopping cart. The stock notification then changes to 'not in stock' and the product can no longer be ordered. Having any problems? Please contact our customer service via the button below and we will do our best to help you out.

Contact


 

 

Shopping cart

As in a retail shop, your shopping cart is a cart in which you place all your products. You can place a product in your virtual shopping cart by clicking the orange ‘add to shopping cart’ button on the product page. If you wish you wish to order multiple colors or sizes of the same product or additional products, you can place them in your shopping cart one by one. Every time you add a product to your shopping cart, your virtual shopping cart will open automatically.

You can remove a product or return the the shop as follows: After clicking the button ‘add to shopping cart’ the   ‘shopping cart’ page will appear automatically. Here you can view the products in your shopping cart. Any problems? You can easily remove the product from your shopping cart by clicking the grey cross in the top right corner. Wish to continue shopping? Click on the grey ‘continue shopping’ bar.


 

 

Large orders

The product counter in our webshop will not go beyond 10. Wish to order 11 or 18 articles? Please contact our customer support via the button below. Are you a business client with a valid Chamber of Commerce number then you can place a business order. Please contact our Business service via b2b@hollanddesignandgifts.nl. They will assist you and look at what the possibilities and delivery times are.

Contact


 

 

Changing or cancelling an order

Forgotten to order something, ordered the wrong product or entered the wrong shipping address

Forgotten to order a product or would you have preferred to order more? Please place an additional order. Our ordering process is completely automated and we deliver fast. If we interrupt this process, the risk of incorrect deliveries is high. Placed a wrong order or want to cancel your order? We recommend returning the order within 14 days. Lees Read 'return' for more information on how to return your order.


 

 

Your account

In order to order and pay at Holland Design & Gifts we require some of your contact information. Your contact information guarantees a accurate and speedy ordering process and also provide us with the necessary guarantee. We therefore ask you to create an account.


Logging in and creating an account

You can create an account in two places. Every page of our webshop has a login button in the top right corner. During the payment process you can also easily create an account.

Log in before you place your order as follows: Click on ´login´ in the top left corner of any page. We kindly ask you to fill in some contact information. After entering this information and your password, please check if everything is correct and click on 'register'. You are now registered as one of our client and can start ordering products.

Create an account during the ordering process as follows: We kindly ask you to fill in some contact information. After entering this information, you will see a ´create account´ button on the bottom left of the page. Already created an account before? Click the orange field on the top left of the page. Now log in and the webshop will automatically retrieve your contact information. Check if all the information is correct.

After creating an account with your email address and personal password, you won't have to enter your contact information the next time you place an order.

We will handle your personal information with great care. Read more about our privacy policies under 'Privacy'.


 

 

Logging out

After leaving our webshop you will automatically be logged out. Want to be sure you're logged out? Click on the 'log out'' button in the top right corner of the page. The 'log out' button will change into a 'log in' button. Once you see the 'log in' button you can assume that you are logged out.


 

 

Change or delete your account

Have you moved or have you just been married and taken the name of your husband? Or have you changed your personal email address?.

You can change or delete your account information as follows: Log in with the 'log in' button in the top right corner of the page. Enter your email address and password. You will now see the 'My Information' page. Here you can change your name, email address, password and delivery address. You can also delete your account here.

Upon creation of your account we asked you to enter a password. This password is personal and the key to your account. We recommend you choose a password that isn't too obvious. It is better to choose a password with variation in letters, numbers and capitals.


 

 

Forgotten your password

Forgotten your password?. No problem. It can happen to anyone

You can recover your password as follows: Log in with the 'log in' button in the top right corner of the page. Enter your email address and click on 'Forgotten password´. Within minutes you will receive an email with a link to reset your password. Click on the link and create a new password.

This password is personal and is the key to your account. We recommend you choose a password that isn't too obvious. It is better to choose a password with variation in letters, numbers and capitals.


 

 

PAYMENT

 

 

Safe payment environment

Holland Design & Gifts provides an easy and safe shopping and payment experience. We use a secured SSL connection, with which all private information is completely encrypted. You don't require any specific software to complete your payment with SSL. You can recognize a safe SSL connection by the 'green lock' in front of the address bar of your browser (in front of the URL of this webshop). Docdata Payment, a renowned and reliable 'Payments Service Provider' provides our payment system. As a result, you can safely and reliably shop and Holland Design & Gifts.


 

 

OUR PAYMENT OPTIONS

To make the payment process as easy as possible for you, we offer a wide range of payment options. Below is a list (including explanation) of these payment options.

Via iDEAL

Payment through iDEAL is safe and fast. It is based on Internet banking and is similar to pinning. You complete the transaction in the trusted payment environment of your bank. Banks that suport iDEAL are (Dutch banks): ABN Amro, ASN Bank, Friesland Bank, ING, Fortis Bank, Knab, Rabobank, Regiobank, SNS bank, Triodos Bank and Van Lanschot. All information is already available and the payment takes place immediately. Live in Belgium? You can use Bancontact / Mister Cash to pay with your Belgian bank account : see Payment from abroad.

With Visa, American Express or Mastercard credit cards

You can also pay with your Visa card, Mastercard or American Express card. After choosing a payment method, enter your credit card number, the expiry date and the CID/CVC code. This last code is located on the back of your credit card and consists of 3 numbers. Keep your credit card at hand!

PayPal

Do you have a PayPal account? Then you can immediately pay online using your PayPal account. You payment will immediately be authorized online, so you immediately know whether the payment has been approved or not.

 

Later payment using Klarna, Afterpay, a bank transfer or payment upon receival is not possible.

 

Payment from abroad

België: With  Bancontact / Mister Cash

Belgian customers can use Bancontact / Mister Cash for their online payment. With Bancontact / Mister Cash you can immediately pay for an order if you own a Belgian bank account and are registered with Bancontact / Mister Cash. You can with a Bancontact / Mister Cash card and card reader of one of the following banks: AXA Bank, BNP Paribas Fortis, CBC, Dexia, Fintro, ING, KBC, Record Bank and VDK Spaarbank.

Other countries:

Do you have a Swiss bank account or in a different country of the world and want to order products from Holland Design & Gifts? Please contact our customer service by clicking the button below. Together with our customer support you might be able to come to an agreement about your payment preference.

Contact


 

 

Failure

There are many reasons for possible failures or errors. You provider may be facing technical issues, as a result of which your bank is unable to make contact with our bank. If our bank is facing connection problems, we will do anything to restore the problem. We'll then ask you to go to the process again. Still can´t complete the payment process? Please contact our customer service by clicking the button below or call us at our Dutch phone number 0031 (0) 6 - 239 59 841 (mo - fri 9am to 10pm and sa 9am to 5pm / standard mobile rate).

Contact


 

 

Order a gift voucher or coupon

You can also order Holland Design & Gifts gift vouchers. Want to give someone a gift voucher for use in the Holland Design & Gifts webshop? Please contact our customer server by clicking the button below. We are always prepared to assist you.

Contact


 

 

DELIVERY

 

 

Our partners

Holland Design & Gifts has an extremely varied assortment of products on offer. We deliver worldwide. Well packed, on time and a friendly delivery. We achieve this through cooperation with our partners.

First of all, the over a hundred designers who's products we have on offer. But also the people at Docdata, PostNL and UPS who deliver our orders. Cream, our web builders and ExpandOnline, thanks to whom you can easily find us online. A special mention deserves to go to our collaboration with NBTC Holland Marketing, with who we spread Dutch culture and Dutch designer products abroad.

Real teamwork.


 

 

Delivery costs and times

Holland Design & Gifts delivers all over the world. The costs may vary. Delivering a package to Zoetermeer in the Netherlands is a lot cheaper than delivering a package in Australia. The chart below shows a complete overview of delivery costs and times per country. Note: Holland Design & Gifts is closed on January 1th, Eastern, May 4th and 5th, Ascension, Pentecost, 5th and 25th/26th of December.  

Delivery costs and times


 

 

Delivery Address

We delivery anywhere, at home, your neighbors, the office, around the world; but not at a PO Box number

For deliveries within the Netherlands we work together with PostNL.. You can have your order delivered to your home address, your neighbors, office and if the delivery is a gift, at the address of the receiver. We delivery to any address, even outside the Netherlands. But it has to be an actual address, where we can hand over your order to an actual person. We therefore don't deliver to PO Box numbers. You are personally responsible for the delivery address you specify. Make sure you don't make any mistakes! Tip: choose a delivery address where it is most likely that someone is present upon delivery (preferably someone you know) and an address that is easy to find and reach.

Change delivery address

Entered the wrong delivery address? Do not wait, but call our customer service IMMEDIATELY at 0031 (0) 6 - 239 59 841 (Mon - Fri 9am to 10pm CET and Sat 9am to 5pm CET). Keep your order number at hand, so the customer service can look up your order in the system and subsequently change the delivery address. Keep in mind that as soon as we receive your order we immediately process it. We therefore advise calling us as soon as possible in case you want to change any information.


 

 

Pick-up

It is not possible to pick up an order at our warehouse. Unfortunately, our warehouse and ordering process is not set up for this. Pick-up of a package at a PostNL service point is not (yet) possible.


 

 

Order Status | Track & Trace

Once your order is received, we reserve the product for you. The products are gathered shortly after order and placed ready for transport. The process is completely automated and is so fast that there is little time between your order and actual shipment. As a result, it is difficult for us to make any changes to your order or delivery address. Once your order is ready for shipment, we will send you an email with an order confirmation. We will inform you as soon as possible once your order is about to ship. Once the packages have arrived at our carrier(s) - PostNL for the Netherlands and Belgium; UPS for the rest of the world - you will receive an email with a 'Track & Trace' code. Track&Trace is a handy way to track your package or shipment. By entering the specific code and postcode on the website of PostNL or UPS, you are immediately notified about the status of your order. You'll know exactly where your package is. You'll also see whether the shipment is on its way to the delivery address. Visit the website Postnl.nl for more information about their Track & Trace system or UPS.com for similar information.


 

 

Not at home | Package not received

It may happen that at the time of delivery nobody is home to receive the package.. PostNL will try to deliver the package at your neighbors. If succesful, you will find a PostNL card in your mailbox. If not, PostNL will try to deliver your package the following day. If you or your neighbors are not at home the following day either, PostNL will send your shipment to a PostNL service point in your neighborhood. Your package will remain there for 2 weeks, so you'll have sufficient time to pick it up. After 2 weeks PostNL will send the package back to us. Was your package not delivered and didn't your receive a message about it being delivered to your neighbors or a service point? Please contact our customer service using the button below.

Contact


 

 

RETURNS

Not satisfied with your product? Too small, or too large? The color may dissapoint. Does it not match your interior or does the product not function properly? No problem. You can return your product to us within 14 days. Some products cannot be returned. Please see the 'exceptions' for more information on what products (and why) cannot be returned. Want to return an order? Please see 'How do I return a product?'.


The right of rescission (formerly withdrawal)

What was formerly called the right of withdrawal and often referred to as the right of return, will starting June 13 2014 be called the right of rescission. The right of rescission means that you can terminate an order / purchase agreement. Are you not satisfied with one or multiple products and want your money back? Please fill out the attached 'return form' and send the 'undesirable' items back to us. You then use your right of rescission. The right of rescission is subject to several conditions. Besides the reflection period within which you can send a product back, several articles fall in the exceptions category.

Your right of rescission expires at the moment we order, purchase, engrave, package (or any other custom service) specific goods at your personal request. We always inform you about the 'dissolution conditions' before we agree to such custom order.


 

 

Reflection period

You are free to assess you ordered products. You'll have a 14 day reflection period. Not satisfied with a product? Then you can return the product within 14 days* of receipt.

*14 days includes Saturdays and Sundays.


 

 

Reason for return and exceptions

It may happen that a product turns out to be disappointing. You may want to return such a product. You can only return a product with the following reasons for return:

1: The item is defective or arrived damaged

2: The item becomes defective within the warranty period (some products - mainly electronic or mechanical - are warranted)

3: You've received the wrong product. The delivery note shows the correct article, but said article was not delivered

4: You've received the wrong product. The product and delivery note correspond, but it is not the product you ordered

5: The product is unusable (this reason applies to electrical appliances or lamps, to which different countries apply varying standards of use)

6: The product does not meet your expectations

7: Without stating reasons, provided that the item is not subject to the following exceptions

 


 

 

How do I return a product?

Wanto to return your order? Please follow these 5 steps:

1: Fill out the return form (the return form can be found as a PDF file below). Indicate the product you wish to return. This is necessary for proper adminsitrative processing.

This return form is a PDF file and can be filled out digitally and printed or printed and filled out by hand. Not sure whether you can return your product? Please call our customer service using the button below or call us at 0031 (0) 6 - 239 59 841 (Mon - Fri 9am to 10pm CET and Sat 9am to 5pm CET).

2: Please return the product undamaged, in the original packaging and including the return form to the return address.

You can find the return address on the return form. Cut the label with the return address and stick it (visibly) on the parcel. Return costs are at your own expense.

3: Upon receipt of your return package, we will send you a similar replace product (if available) or we will refund the purchase with 14 days after receipt of your return by transfering the amount to your bank account

Packaging tip: Many of our products are fragile. Please use the original packaging, including packaging material. This considerably reduces the possibility of damage during shipment.

Contact

Below is a link to the return form. This return form is a editable PDF file. If you can't fill out the digital file, please click 'open with a different pdf viewer' above the form. Still can't fill it out? Then we recommend printing the form and filling out the form manually. Note: in order to sign the form, you will have to print it out first.

Download the Dutch return form

 


 

 

General Conditions

What we promise you, what you can expect from us and what we expect from you; all this is listed in our General Conditions. These are the General Conditions of Holland Design & Gifts .Download the General Conditions


 

 

Refunds

As soon as we receive your return product,we will check whether the return is in accordance with the 'right of rescission', our General Conditions, the warranty and terms and conditions for returns. If everything is correct, we will transfer the amount of your return product to your bank account within 14 days after receipt. This bank account should correspond with the information you filled out on the return form. We reserve the right to only refund the shipping costs for delivery if you have returned the complete order and if you have opted for a standard shipping method (if you choose for insured mail or express mail, we will not refund the the complete shipping costs but only the basic rate of your postage). We withhold reimbursement until we have received the products back, unless you have proven that you have sent the products back to us.

To prove that you have returned the product(s), please send a copy of your complete and undersigned return from + a copy of your proof of shipment to customerservice@hollanddesignandgifts.nl


 

 

Warranty

Statutory warranty applies to all the products on our website. Statutory warranty means that a product must work to your reasonable expectations. Holland Design & Gifts is responsible for the delivery of a high-quality product. A product must meet basic expectations. If this is not the case, then we will take care of repair, replacement or even refunds of the purchase price (in case there is no other solution). There is no period attached to the right of warranty; some products last longer than others and the expectations of one product are higher/different than another. These regulations are specified in the law and in our Terms and Conditions.
A product must thus meet basic expectations. A product should not show signs of defects; defects that are not expected during the normal lifetime of the product. In short; Holland Design & Gifts are committed to resolving any issues you have with products ordered from our webshop. If you product is defective and falls within the warranty period of said product, then we will replace or repair the product at no charge. We ask you to send the defective product to Holland Design & Gifts. Please first contact our customer support using the button below. We´ll try to quickly resolve the situation.

Contact


 

 

BUSINESS

Anyone with a valid Chamber of Commerce number can order products from our webshop under business terms. Our Business Service Team will gladly assist you. You can contact our Business Service Team at b2b@hollanddesignandgifts.nl.

Special occasions

Looking for a gift for business partners, your staff or other partners? A product for a special occasion or specific theme? Require a large quantity? Would you like a card, ribbon or a beautiful print? We will take care of everything and send you a quotation as soon as possible. You can contact our Business Service Team at b2b@hollanddesignandgifts.nl.

Gift card as a gift to your parnters

A Holland Design & Gifts gift card will certainly leave a positive impression. You'll gift a personal present and support the Dutch economy at the same time. Two in one! We offer the service of creating customized gift cards. You can contact our Business Service Team at b2b@hollanddesignandgifts.nl.

Quotation and Invoice

For large orders of business partners we will first provide you with a quotation and an invoice, allowing you to reclaim the VAT.


 

 

FOLLOW US

 

 

Social media

You can join us on https://www.facebook.com/HollandDesignandGifts, https://www.pinterest.com/HollandsDesign/ and on Twitter @Hollandgifts.


 


 


 


 

 

ABOUT US

 

 

Who we are....

Holland Design & Gifts is a platform for designer products made in the Netherlands. Designs of high quality, but which have seen to little limelight. We have the ambition to make these Dutch designer works more accessible for a broad and international audience. Because we deliver products worldwide, for now we only focus on living and fashion accessories, designs and products that are easily and inexpensively be able to shipped abroad.

Our webshop offers more than 1,000 different designer products. All products with their own stories, designers by more than 100 different Dutch designers. These may also include designers from abroad who have been living in the Netherlands for a longer period of time; designers who work under their own name or for famous Dutch labels such as Droog Design, Functionals, Gispen and Goods and sometimes even foreign brands such as Hay and Alessi.

Furthermore, we not only talk about the products, but also provide background information on the designers and brands.


 

 

All Dutch design

Holland Design & Gifts offers a range of products by more than 100 Dutch designers. These designers design their products under their own name or for famous Dutch labels such as Droog Design, Functionals, Gispen and Goods and sometimes even foreign brands such as Hay and Alessi

Famous or not, from all corners of the Netherlands! In our webshop you will find famous designers such as Frederik Roijé and Kranen / Gille, but also new faces such as David Derksen and Van Tjalle en Jasper. From all parts of the Netherlands; from Amsterdam to Eindhoven and from Groningen to Rotterdam.

Holland Design & Gifts offers a wide range of styles. All these styles are a reflection of Dutch multicultural society. More and more, designers are working together, which results in a unique mix of materials or styles. Furthermore, existing designs of renowned artists or traditional Dutch designs (Delftware for example) are often expanded upon. Some designs are minimalist and sleek, other richer and rounder.


 

 

Cookies and Privacy

Our webshop is programmed with Cookies. Cookies are small (temporary) text files including programming language for you computer. Thanks to these cookies you won't have to enter or download the same information every time you visit holland Design & Gifts. Extremely convenient for you as a customer! But also for us, because they teach us a lot about people's search and shopping behavior. With this information we can make our product range, promotions and special offers and website design even more customer friendly .

If you want, you can turn off the cookies. But please keep in mind that the website might not work properly if you decide to do so.

If you order products from Holland Design & Gifts we ask you to enter some personal information, including your name, address, location, email address and telephone number. This information is necessary to send your order and keep you up to date. We treat this information with great care and guarantee that this private information remains truly private. We promise this to you, but also to the Committee of the Protection of Personal Information (CBP), which we are associated with.


 

 

Safety

You can safety login, shop and pay on the website of Holland Design & Gifts. We treat your personal information with great care and guarantee that this private information remains truly private. We are affiliated with the Committee of the Protection of Personal Information. We use a secured SSL connection, with which all private information is completely encrypted. For the payment process we work together with Docdata Payments, a reputable and reliable ´Payments Service Provider´. And of course our webshop is part of Thuiswinkel Waarborg [Home Shopping Guarantee]. This independent organization verifies that we comply with the laws and regulations and keep conduct for our webshops. Certification takes place annually. Because our webshop is quite young, we have yet to receive the certificate. Nevertheless, you can rest assured that we will do everything to acquire this certificate as soon as possible.


 

 

Want to sell your design in our webshop?

We are always looking for unique and fresh designs. At the same time, we keep our product range organized and varied. That means we are very selective in what products we offer. Believe your design should be part of our webshop? Please send an email to  inkoop@hollanddesignandgifts.nl.


 

 


 

Contact